Privacy Policy

Effective Date: May 01, 2025

This Privacy Policy explains how Zorqura ("Zorqura", "we", "our", or "us") collects, uses, discloses, and protects your information when you visit or make a purchase from our website "zorqura.com" (the "Site"). Zorqura is committed to protecting your personal data and ensuring compliance with relevant privacy regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and applicable U.S. state privacy laws.

1. Data Controller

ZQZ Corporation Ltd is the data controller operating the Zorqura brand for your personal information. Our registered office is at: 124 City Road, London EC1V 2NX, United Kingdom.

If you have questions about your data or this policy, you can contact our Data Protection Officer at: contact@zorqura.com

2. Information We Collect

We collect personal data directly from you and automatically through your interaction with our Site.

Personal Data We May Collect:

• Identity Data: name, gender, age, date of birth
• Contact Data: email, postal address, phone number
• Account and Login Data: username, password
• Transaction Data: order history, billing and shipping information
• Payment Data: processed securely by Shopify and third-party payment providers
• Communication Data: customer service interactions, surveys, reviews
• Technical Data: IP address, browser type, operating system, referring URLs, device information

How We Collect Data:

• When you create an account
• When you place an order
• When you contact us
• Through cookies and tracking tools during website browsing

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our lawful bases for processing your data include:

• Consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests (e.g., to improve our services)

4. How We Use Your Data

We use your data for the following purposes:

• To process and fulfill your orders
• To manage your customer account
• To respond to your inquiries and support requests
• To personalize your experience
• For internal analytics and improvements to our Site
• To send marketing communications (if you opt in)
• To comply with legal requirements

5. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Shopify, Inc. (our e-commerce platform provider)
• Payment processors (e.g., PayPal, Stripe)
• Shipping and logistics partners
• Marketing platforms (only if you consent)
• Legal authorities if required by law

All third-party service providers are obligated to handle your data in compliance with applicable privacy laws.

6. International Data Transfers

Your data may be transferred to and stored in countries outside your own, including the United States. Where such transfers occur, we ensure appropriate safeguards are in place under GDPR and other regulations.

7. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy, including legal, tax, and accounting obligations. Typically, customer data is retained for up to 10 years after the end of the business relationship.

8. Your Rights

For EU/EEA Residents (GDPR):

• Right to access
• Right to rectify
• Right to erase
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

For California Residents (CCPA):

• Right to know what personal data is collected
• Right to request deletion
• Right to opt-out of the sale of personal information
• Right to non-discrimination

To exercise these rights, please contact us at contact@zorqura.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

• Essential Cookies: Required for site functionality (e.g., shopping cart, login)
• Performance Cookies: Analyze site usage and improve performance
• Functional Cookies: Remember your preferences
• Advertising Cookies: Provide relevant ads and limit ad repetition
• Social Media Cookies: Enable sharing via social networks

You can manage cookie preferences through your browser settings or via our cookie consent banner (where required).

10. Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: contact@zorqura.com
Phone: +44 744 916 5477
Address: 124 City Road, London EC1V 2NX, United Kingdom